Please refer to your Tournament Map or Pairings Guide to orient yourself with the course.

“Where is Fan Fest?”
Fan Fest is located behind #18 tee and #17 green. This area features the Valero Corner Store, interactive games, and other tournament exhibitors.

“Where is The Backyard?”
The Backyard is between Hole #10 and Hole #18. This area will feature concert (s) throughout the week, restaurants familiar to San Antonio, and many other amenities geared to enhance the experience of the Valero Texas Open.

“How do I get to Hole #…?”
Holes #1 and #9 are located next to the Practice Facility on the East side

Holes #10 and #18 are located next to the Practice Facility on the West side

Holes #2 – #8 are all located on the East side of the golf course and can be reached by either walking the course in hole sequence or utilizing the cut through which connects sponsor parking and Hole #7 

Holes #11 – #17 are located on the West side of the golf course and can be reached by either walking the course in hole sequence or by Fan Fest (Hole 15, 17, & 18)

Hole #15 can be accessed through a walking path at the back of the Fan Fest area

What time does PRO (name) tee-off?
Rule # 1 is to carry a Tournament Pairings Guide with you. REMEMBER: There is a separate Pairings Guide on Wednesday, Thursday/Friday (combined), Saturday, and Sunday. It lists players in teams, the hole # they will tee-off from, and the time. Pairings are also listed in the daily newspaper.

What hole is PRO (name) playing right now and how do I get there?
Refer to the pros tee time in the pairings guide and calculate is 15 minutes per hole. This should allow you to estimate the hole they are on based on the current time.

Where are the restrooms?
Please refer to the tournament map. There are restrooms in various locations throughout the course. Keep in mind that there are various “exclusive areas,” including:

The Clubhouse – Pros only
Snack Shop – Pros only
#17 Corporate Tents – Sponsors & Guests Only
#18 Corporate Tents – Sponsors & Guests Only
#16 Corporate Tents – Sponsors & Guests Only

 What time do the shuttle buses run from Retama?
 DAILY (Monday – Sunday) – 5:00 a.m. – midnight.

 NOTE: In inclement weather, buses may be running slower than usual.

As a volunteer, can I ride in the player shuttle carts?
No. These carts are reserved for the players, caddies, standard bearers and walking scorers only.

Are there shuttle carts for spectators and person with disabilities?
Persons with disabilities will be transported from the shuttle drop-off/pick-up area to their desired location. If someone needs shuttle service, please have them contact the Tournament Office or speak with someone in Pro Shuttles.

As a volunteer, can I bring in my cell phone, ice chest and/or a folding chair in a bag?
PGA TOUR guidelines restrict any spectator or volunteer from carrying a cell phone, bringing in an ice chest or having a folding chair in a bag.   A folding chair may be carried in without the bag.

 
Where is Lost & Found?
Lost & Found is in the Tournament Office located in the Operations Compound off of Marriott Parkway.

“Where is an ATM machine located?
Please refer to the map in your volunteer manual for the location.

I’m parked in the Sponsor Parking lot; how do I get there?   How late will the shuttles run to that lot?
This parking lot is adjacent to the Fan Fest area and is exclusively for sponsors and their guests. There is a Sponsor parking shuttle pick-up tent adjacent to the sponsor parking area. 

Shuttle hours are as follows:

Monday & Tuesday – 8:00 am – 7:00 pm
Wednesday – 5:30 am -9:00 pm
Thursday, Friday & Saturday – 8:00 am – 7:00 pm
Sunday – 7:00 am – 7:00 pm

 
What do I do if someone gets ill and needs immediate medical assistance?
The first-aid stations are located at:

Main Medical Center – Behind Practice Tee Facility
#14 & #16 Tee
#7 green

There is also an ambulance and paramedic crew on-site during operational hours.

The Valero Texas Open maintains a fully staffed first-aid facility capable of responding to any emergency need. If you are the first person to encounter an emergency, you should use the following procedure:

Stay calm and solicit assistance from another volunteer. One volunteer should stay with the spectator and the other should seek immediate help.

If you are close to a tee/green area, gallery control members are radio-equipped.

Go to any concession stand; they too are radio-equipped.

Provide your location and ask for immediate help.

If the emergency is severe, play can be stopped.

Any of these sites can relay emergency messages to the first-aid facility.

DO REQUEST ASSISTANCE IMMEDIATELY!

Comments or Questions

Please email us at PARtners@golfsanantonio.org or call us at 210-345-3821